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Customer Care

Terms & Conditions

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These Terms & Conditions govern your access to and use of the Aarchaa website and the purchase of products from us. By using the site or placing an order, you agree to these terms. Aarchaa is operated by Aarchaa Handlooms Pvt Ltd.

1. Eligibility

You must be at least 18 years of age, or accessing the site under the supervision of a parent or legal guardian, to place an order.

2. Products & pricing

Our products are handwoven and, being handmade, may carry natural variations in colour, weave and finish. See our Disclaimer Policy for details.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to change prices without prior notice.

3. Orders & acceptance

Your order is an offer to purchase. We may accept or decline it, including where the item is out of stock, where there is a pricing or description error, or where we suspect fraud. Order confirmation does not guarantee acceptance.

4. Payments

Payments are processed securely through our payment partner, Razorpay. Aarchaa does not store your card details. By paying, you agree to the payment partner’s terms in addition to these.

5. Shipping, cancellations & refunds

Delivery is governed by our Shipping & Delivery Policy, and cancellations and refunds by our Cancellation & Refund Policy.

6. Intellectual property

All content on this site — images, text, logos and design — is the property of Aarchaa or its licensors and may not be reproduced without written permission.

7. Limitation of liability

To the maximum extent permitted by law, Aarchaa’s liability for any claim arising from your use of the site or a purchase is limited to the amount you paid for the relevant order.

8. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Thiruvananthapuram, Kerala.

9. Contact

Questions about these terms? Email us at care@aarchaa.com.